Senior Field Applications Engineer – Bay area

Hailo is a leading high-tech company, developing top-performing AI processors for edge devices in various industries. We combine an extensive understanding of the way neural networks operate, with our team’s expertise in SW and HW architecture, to develop products that transform the way we use machines to perceive and analyze the world around us. 

Our company is led by a group of experts from a wide range of disciplines, combining experience from elite intelligence units as well as leading tech companies in Israel and abroad, with a track record of executing complex projects from the ground up. As an AI chip company, we believe that AI can help us create a better, safer, more productive, and more convenient world. For this to happen, AI needs to be available at scale and on the edge. 

To this end, our team of hardware and software leaders is developing top-performing AI processors, dedicated to AI tasks on edge devices in a wide variety of applications and industries including smart cities, automotive, manufacturing, agriculture, retail, and many more. With hundreds of customer programs around the world, and a wide ecosystem of software and hardware partners, Hailo is leading the edge AI revolution. 

Why Join Hailo? 

Hailo is leading our industry, with multiple product families in mass production to deliver best-in-class AI technology, dedicated to AI tasks on edge devices in a wide variety of applications and industries including smart cities, automotive, manufacturing, agriculture, retail, and many more. 

In this position 

As a Sr FAE for Hailo.AI in the US, reporting directly to the General Manager, you will play a pivotal role in a rapidly growing technology startup, contributing to Hailo’s sales expansion in North America. 

We are seeking a highly skilled and technical Sr. FAE with deep expertise in C++ or Python and extensive experience working in Linux environments. In this role, you will be hands-on, actively involved in coding, and able to confidently tackle complex technical challenges. 

Candidates will be expected to demonstrate their coding proficiency by solving hands-on technical problems during the interview. 

Collaborating closely with customers, partners, and headquarters staff, this role plays a key part in ensuring the best of Hailo’s technical expertise and experience are directed effectively and support is second-to-none. You will be working directly with key customers as their primary technical liaison, including a focus on Tier 1 and strategic customers. Additionally, you will provide a key role in technically supporting our partners, including distributors, HW & SW Vendors and integrators as needed to enable us to expand our channel.  

Join our team and make a substantial impact by supporting our sales endeavors and ensuring customer satisfaction. 

• Develop and execute strategies to drive customer adoption & satisfaction and directly impact revenue growth through effective pre-sales and post-sales technical support. 
• Build and maintain strong relationships with key customers, understanding their technical requirements, challenges, and business objectives. 
• Collaborate with sales, HQ application engineering, marketing, product management, and R&D to support and execute design win targets according to product roadmaps, market trends and management goals.  
• Coordinate closely with HQ’s Customer Success teams and R&D teams to provide pre- and post- sales applications support. This includes clear communications between customers and Hailo, coordinating Hailo resources towards customer programs and strategic alignment with sales.  
• Monitor and analyze customer feedback to identify opportunities for improved support, product functionality and tools to foster Hailo’s future growth and improvement. 
• Drive customer feedback and insights internally to inform product development, roadmap prioritization, and service improvements.  
• Provide technical guidance, training, and mentorship to partners to enhance their technical skills, product knowledge, and capabilities towards a goal of scaling Hailo support to our partners and channel 
• Represent the company at industry events, conferences, and customer meetings to promote our semiconductor solutions and gather market intelligence. 

• Location – remote position – with a willingness to travel to the HQ on multiple occasions each year, and regular travel within the US in support of customers ~ 25%. 
• Willingness to travel frequently to customer sites, industry events, and company offices as needed. 
• It will be critical this person interfaces regularly during the week with HQ, and accounts for that time zone. 
• Highly technical and hands-on with Expertise in C++, Python coding language and in a Linux environment. 
• You should feel confident in coding. As part of the interview process, you would be expected to solve coding questions. 
• Bachelor’s degree in engineering, computer science, or a related technical field. Master’s degree preferred 
• Demonstrated success in semiconductor solution selling (10+ years as an FAE)  
• Deep technical knowledge of semiconductor products, applications, and industry trends. 
• Experience at the solution level, with a strong understanding of HW & SW to debug issues, define solutions, and engage customers on their full AI system 
• Excellent communication, presentation, and interpersonal skills, with the ability to effectively interact with customers, executives, and cross-functional teams. 
• Results-oriented, with a focus on driving customer success, satisfaction 
• Innovative and creative, you proactively explore new ideas and adapt quickly to change 

• Experience with SoC systems
• Experience with media components such as ISP, encoders, Display ports, and cameras
• Knowledge in Computer Vision
• Knowledge of the CI/CD process

Benefits include: 

• Competitive salary and performance-based incentives. 
• Comprehensive benefits package, includes health insurance, retirement plans, and paid time off. 
• Opportunities for professional development, training, and career growth within a dynamic and innovative semiconductor company. 
• Collaborative and supportive work culture with a focus on teamwork, innovation, and excellence. 

We are passionate about building an inclusive and equitable working environment and promoting a flexible work environment that encourages work-life balance! 

Salary USD $175-$220K annually