Quality and Reliability

At Hailo, we design, manufacture, and market high-quality integrated circuits that meet and exceed our customers’ every need. Our dedication to excellence is woven into every stage of the process, from initial design to final delivery.

Driving a culture of quality excellence that runs deep, from meticulous design and development through rigorous manufacturing and delivery, every step in our process is infused with unwavering commitment to excellence. This relentless pursuit fuels continuous improvement, ensuring your Hailo products not only meet, but surpass your expectations.

Through the Hailo quality policy, we actively translate our commitment to customer satisfaction into tangible actions and measurable results.

Hailo adopted the ISO 9001:2015 Quality Management Systems standard, the ISO 14001:2015 Environmental Management Systems standard and the ISO 90003 Software Quality Assurance Guidelines to provide its customers with professional and high-quality products and services in the field of deep learning processors for edge devices.

• Hailo strives for excellence and professionalism in all areas of its activities while maintaining a fair long-term relationship with customers, suppliers, and employees, and considers caring for environmental issues an integral part of the company’s corporate culture.
• Hailo considers customer satisfaction to be of paramount importance to its success and existence and does everything to meet customer requirements as agreed with them.
• Hailo sees its employees as the #1 asset for achieving the company’s goals. Hailo’s management is committed to providing its employees with the necessary resources to achieve business excellence.
• Hailo constantly monitors the quality of its products and services and the effectiveness of its quality and environmental management systems to create a continuous improvement process, while complying with all requirements according to the law and relevant regulatory requirements.
• Hailo takes a proactive preventive approach to minimize risk factors in environmental pollution to an acceptable level and takes care of waste and resources while developing an organizational climate that encourages environmental action.

At Hailo, we are dedicated to delivering superior quality products that meet the expectations of our customers. We are committed to maintaining the highest standards of excellence in every aspect of our business.

• To consistently produce ICs with the highest reliability, performance, and functionality.
• To minimize defects and errors through effective quality control and assurance processes.
• To establish and maintain strong partnerships with suppliers who share our commitment to quality.

Every employee at Hailo is responsible for upholding this quality policy. We encourage open communication, transparency, and a proactive approach to quality at all levels of our organization.

Our quality policy is regularly reviewed to ensure its relevance and effectiveness. We welcome feedback from our employees, customers, and stakeholders to continuously improve our quality management systems.

This Quality Policy reflects our unwavering dedication to quality, innovation, and customer satisfaction. By adhering to these principles, we aim to be a trusted and respected leader in the semiconductor industry.

The lifetime of Hailo’s products is typically 5 to 15 years, consistent with customers’ requirements.

We are committed to product longevity for our customers and have internal policies in place to uphold this commitment.

To aid customer decision-making when selecting Hailo products, we clearly designate the status of each product as Preview, Active and Not Recommended for New Designs (NRND). When we classify a product as NRND, we do this to reinforce our commitment to product longevity, for the rare occasions where there may be a potential issue that may affect the product quality or our ability to manufacture the product for long term.

Hailo carefully monitors and controls its internal manufacturing and storage processes to deliver products with appropriate customer shelf-life performance. The shelf life of a Hailo product is determined based on its date code.

Customer product shelf life refers to the length of time the customer can properly store a product. The method and conditions in which the products are stored and handled are essential for ensuring that the products will meet the expected shelf life. Customers shall follow the information provided on the product packages with guidelines regarding the acceptable length of environmental exposure. Note that certain products are moisture-sensitive and therefore require special packing in MBBs.

Hailo follows the JEDEC/ECIA/IPC standard J-STD-048 (Notification Standard for Product Discontinuance).

• We will provide at least six months’ notice before the Hailo product is discontinued and no longer available for purchase, or 12 months (minimum) notification from last shipment date. Following this announcement, we encourage customers to place End-of-Life (EOL) orders to secure their desired units.
• Software updates and support will cease after the Hailo product is officially discontinued.
• When we announce the discontinuation of a Hailo product, we will also recommend compatible replacement solutions and the best upgrade path to ensure a smooth transition for our customers.
• Our customers can expect 7 to 10 years of supply continuity, with a minimum guarantee depending on the product type.

Hailo is committed to delivering the highest quality products to our customers. This commitment extends beyond initial product release. We continuously evaluate and implement improvement strategies, which may necessitate modifications, updates, or even discontinuation of certain products or their manufacturing processes.

To ensure consistent product quality and customer satisfaction, Hailo adheres to stringent notification procedures for significant changes impacting product form, fit, function, quality, or reliability. These procedures comply with industry standards.

Prior to implementing any notifiable change, Hailo provides well-defined Product Change Notifications (PCNs) containing the following information:

• Detailed description of the change: A clear explanation of the alteration made.
• Reason for the change: Justification for the implemented modification.
• PCN tracking number: Unique identifier for referencing the specific change.
• Affected product identification: List of products impacted by the change.
• Hailo contact information: Dedicated point of contact for inquiries.
• Anticipated impact: Potential effects on product characteristics (positive or negative).
• Qualification plan and results: Verification process and its outcome (or schedule if results are pending).
• Sample availability date: When modified product samples will be available.
• Projected production shipment date: Estimated timeline for new production shipments incorporating the change.

For modifications to automotive devices, Hailo adheres to automotive industry standards.